Privacy Policy

Last Updated: July 29, 2026

At Helionix Energy Solutions ("Helionix Energy Solutions," "we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when you visit our website or use our services.

By accessing our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

  • Full Name

  • Phone Number

  • Email Address

  • Residential or Business Address

  • Service Location

  • Company Name (if applicable)

Project Information

  • Property Type

  • Electricity Consumption

  • Roof Details

  • Solar Capacity Requirements

  • Site Images (if shared)

  • Project Preferences

Technical Information

  • IP Address

  • Browser Type

  • Device Information

  • Pages Visited

  • Time Spent on Website

  • Cookies and Analytics Data

2. How We Use Your Information

We use your information to:

  • Provide solar consultation and quotations

  • Schedule site inspections

  • Process installation requests

  • Assist with government subsidy applications

  • Respond to customer inquiries

  • Improve our products and services

  • Send project updates

  • Share promotional offers (only with your consent)

  • Maintain customer records

  • Comply with legal obligations

3. Information Sharing

We do not sell, rent, or trade your personal information.

We may share your information only with:

  • Authorized installation partners

  • Technical service providers

  • Government agencies for subsidy processing

  • Payment service providers

  • Logistics and delivery partners

  • Legal authorities when required by law

All partners are expected to maintain the confidentiality of your information.

4. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, no internet transmission or electronic storage method is completely secure.

5. Cookies

Our website may use cookies to:

  • Improve website functionality

  • Remember user preferences

  • Analyze website traffic

  • Measure marketing campaign performance

  • Enhance user experience

You can disable cookies through your browser settings at any time.

6. Third-Party Services

Our website may use third-party tools including:

  • Google Analytics

  • Google Ads

  • Meta Pixel

  • WhatsApp Business

  • Google Maps

  • Payment Gateways

These services have their own privacy policies governing the use of your information.

7. Data Retention

We retain your information only for as long as necessary to:

  • Complete your project

  • Provide after-sales support

  • Meet legal and regulatory requirements

  • Maintain business records

When no longer required, your information is securely deleted or anonymized.

8. Your Rights

You have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your information where legally permitted

  • Withdraw consent for marketing communications

  • Request details about how your information is used

To exercise these rights, please contact us using the details below.

9. Children's Privacy

Our services are intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from children under 18 years of age.

10. External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of those websites before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

The updated version will be posted on this page with the revised effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Helionix Energy Solutions
Hyderabad, Telangana, India

Email: info@helionixenergy.com
Phone: +91 6281039377

Consent

By using the Helionix Energy Solutions website, submitting an inquiry, requesting a quotation, or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection and use of your information as described herein.